Digital Goods Refund Policy
We offer refunds on purchases of our digital goods for the following reasons:
- Non-delivery of the product: Due to an issue with the mail, you do not receive a delivery e-mail from us. Depending on the price of the product, Relationship Toolshop® may require you to first submit proof that you have submitted a report to the mail service describing the missing item;
- Download issues: You have problems that prevent you from downloading the product. Relationship Toolshop® offers specific step-by-step directions/instructions with screen shots for both Mac and PC customers at our Download Help Relationship Toolshop® recommends that you contact the support team for your browser provider, as Relationship Toolshop® ensures that our digital resources can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
- Irreparable defects with the digital file(s): Although all the products are thoroughly tested before release, unexpected errors may occur. Please retry downloading after refreshing the page, re-logging into the site, exiting and restarting your browser, or as a final resort rebooting your computer. If none of these fix the problem, submit a ticket to our Support Team (support at relationship toolshop dot com) for trouble-shooting or approval of a refund request;
- Product not-as-described: Since we often provide demo videos and samples prior to purchase, a request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.